Terms & Conditions

 

TERMS & CONDITIONS
YOUR USE OF, AND PURCHASE OF PRODUCTS FROM THIS SITE IS SUBJECT TO THE TERMS AND CONDITIONS SET BELOW. WE ALSO RECOMMEND YOU READ THE PRIVACY POLICY. WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS SITE AND THE DETAILS DISPLAYED ON IT. 

OUR USE OF COOKIES
Hexsignsandgraphics website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitor use of the website and to compile statistical reports on website activity. Hexsignsandgraphics will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Hexsignsandgraphics nor Google will link, or seek to link, an IP address with the identity of a computer user.   FURTHER INFORMATION ABOUT COOKIES The Interactive Advertising Bureau(IAB) is an industry body that develops standard and guidelines to support online business processes. Law firm Pinsent Masons maintains the pages of www.aboutcookies.org, which has answers to some frequently asked questions.

DISABLING AND ENABLING COOKIES
You have the ability to accept or decline cookies by modifying the settings on your browser. The IAB site tells you how to remove cookies from your browser. 

TERMS AND CONDITIONS OF USE PRICES AND PAYMENT
Prices for goods displayed for sale on this site are inclusive of VAT until they appear in your shopping basket. Delivery will be charged in addition, and any such additional charges are clearly displayed where they apply. Prices and delivery charges displayed are valid and effective only on mainland United Kingdom.

ORDERING PROCESS PRIOR TO PAYMENT
Hexsignsandgraphics cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Online orders are redirected at the checkout page to a secure and simple payment gateway which eliminates the security implications of holding sensitive information on our server. All transaction information is held at Sage Pay where an e-mail confirmation is sent confirming the success or failure of the transaction.   OUR RETURNS AND REFUNDS POLICY. Our returns policy is in addition to your legal rights. 

FAULTY PRODUCTS
If the product you purchase is faulty we may offer an exchange or refund as appropriate in accordance with your legal rights. If help is required please call 01889 272041. Contact must be made within 28 days of receiving the products. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

PRODUCTS DELIVERED TO YOU
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 28 days after delivery by:  Calling us on 01889 272041 or e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.   or writing to us at Online Sales Customer Services: HEX Signs and Graphics Church Lane Hixon Stafford Staffordshire ST18 0PS This is subject to the following conditions: The product must be unused, as new, in saleable condition and returned with the original product packaging. Orders which are made to measure or cut to your requirements cannot be exchanged or refunded (unless they are faulty). If you are returning goods they should be sent via recorded delivery to the above address, in an unopened and re-sellable condition. The customer is responsible for delivery costs.

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